Frequently Asked Questions

Welcome to Traditional care's FAQ page. Here you'll find answers to the most common questions about our products, ordering, shipping, and policies.

General Questions

Q: What is Traditional care?
A: Traditional care is a premium clothing store offering high-quality apparel including t-shirts, shirts, hoodies, jeans, chinos, shorts, and more. We focus on quality materials, modern designs, and exceptional customer service.

Q: Where are you located?
A: We are based in Chennai ,India and ship nationwide to all locations across the country.

Q: Do you have a physical store?
A: Currently, we operate exclusively online through our website tcare.store to bring you the best prices and widest selection.

Products & Sizing

Q: How do I choose the right size?
A: Each product page includes a detailed size chart. We recommend measuring yourself and comparing with our size guide. If you're between sizes, we suggest sizing up for a more relaxed fit.

Q: What materials are your products made from?
A: We use premium materials including 100% cotton, organic denim, viscose-linen blends, French Terry, and technical performance fabrics. Material details are listed on each product page.

Q: Are your products true to size?
A: Yes, our products generally fit true to size. However, some items like our oversized hoodies and relaxed-fit styles are designed for a looser fit. Check the product description for fit details.

Q: Do you restock sold-out items?
A: We regularly restock popular items. Sign up for restock notifications on the product page or contact us at vmbahrudeen@tcare.store to inquire about specific items.

Ordering & Payment

Q: How do I place an order?
A: Browse our products, select your size and color, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order.

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, UPI, net banking, and other payment methods displayed at checkout. All payments are processed securely.

Q: Is it safe to use my credit card on your website?
A: Yes, absolutely. We use industry-standard encryption and secure payment gateways to protect your information.

Q: Can I modify or cancel my order after placing it?
A: You can cancel or modify your order within 2 hours of placement by contacting us immediately at vmbahrudeen@tcare.store. Once the order is processed or shipped, standard return policies apply.

Q: Do you offer gift cards?
A: Please contact us at vmbahrudeen@tcare.store for information about gift cards and gift options.

Shipping & Delivery

Q: Do you ship all over India?
A: Yes, we ship to all locations across India, including remote and rural areas.

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. Processing time is 1-2 business days. Delivery times may vary based on location.

Q: Do you offer free shipping?
A: Yes! Orders over ₹2,000 qualify for FREE standard shipping anywhere in India.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.

Q: What if I'm not home when my order arrives?
A: The carrier will leave a delivery notice. You can contact them to arrange redelivery or pickup. Packages may be left with building security with your consent.

Q: Do you ship internationally?
A: Currently, we only ship within India. We're working to expand internationally in the future.

Returns & Refunds

Q: What is your return policy?
A: You can return unworn items with original tags within 30 days of delivery for a full refund. Please see our Return and Refund Policy for complete details.

Q: How do I return an item?
A: Contact us at support@tcare.store within 30 days with your order number. We'll provide return instructions and a return authorization number.

Q: Who pays for return shipping?
A: For defective or wrong items, we cover return shipping. For change of mind returns, the customer is responsible for return shipping costs.

Q: How long does it take to get a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. It may take an additional 5-10 business days to appear in your account.

Q: Can I exchange an item for a different size or color?
A: We don't offer direct exchanges. Please return the original item and place a new order for the size or color you want.

Product Care

Q: How should I care for my clothing?
A: Care instructions are included on the product tag. Generally, we recommend washing in cold water, avoiding bleach, and air drying or tumble drying on low heat.

Q: Will the colors fade after washing?
A: Our products are made with quality materials and dyes. Following care instructions will help maintain color vibrancy. Some fading is natural over time, especially with vintage-wash items.

Account & Privacy

Q: Do I need an account to place an order?
A: You can checkout as a guest, but creating an account allows you to track orders, save addresses, and access order history.

Q: How do you protect my personal information?
A: We take privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Q: How do I unsubscribe from marketing emails?
A: Click the "unsubscribe" link at the bottom of any marketing email, or contact us at vmbahrudeen@tcare.store.

Customer Service

Q: How can I contact customer service?
A: Email us at vmbahrudeen@tcare.store. We respond to all inquiries within 24-48 hours during business days (Monday-Saturday, 9:00 AM - 6:00 PM IST).

Q: What if I receive a damaged or defective item?
A: Contact us immediately at vmbahrudeen@tcare.store with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Q: What if I receive the wrong item?
A: Contact us within 7 days of delivery. We'll send you the correct item and arrange return of the wrong item with all shipping costs covered.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us:

Traditional care
Email: vmbahrudeen@tcare.store
Website: tcare.store

We're here to help and will respond to your inquiry as quickly as possible!

Q: How do you ensure product freshness?
A: We source fresh produce directly from trusted farms and use special packaging with cooling measures to maintain optimal freshness during transit.

Q: Where do you source your products?
A: We source premium quality fruits from renowned regions - Kashmir apples, Pollachi coconuts, Japanese melons, and more from their places of origin.

Q: How should I store the products after delivery?
A: Store fruits in a cool, dry place. Refrigerate items like apples and melons for extended freshness. Specific storage instructions are included with each product.

Q: How long does delivery take?
A: Standard delivery takes 5-7 business days. Express delivery (2-3 days) is available in select areas.

Q: Do you offer free shipping?
A: Yes! Orders above ₹1000 qualify for free shipping. Orders below ₹1000have a ₹50 shipping charge.

Q: Do you ship across India?
A: Yes, we ship to all locations across India. Remote areas may require additional 2-3 days for delivery.

Q: How can I track my order?
A: Once shipped, you'll receive a tracking number via email to monitor your delivery status.

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You can pay using various payment methods including credit/debit cards, UPI, and net banking.

Q: Is online payment safe?
A: Yes, all transactions are secured with industry-standard encryption to protect your payment information.

Q: Can I modify or cancel my order?
A: Please contact us immediately after placing your order. We'll do our best to accommodate changes if the order hasn't been processed yet.